Standard Textile
  • Hospitality Customer Service
  • Cincinnati, OH, USA
  • Full Time

Founded in 1940, we have become a leading global provider of textiles in the healthcare, hospitality, decorative products, and industrial laundry markets. We offer environmentally friendly products, friendly and diverse co-workers, and a strong commitment to ethical business conduct. Associates enjoy benefits including health, dental, vision, 401 (k), paid time off, and a comprehensive health and wellness program. Currently, we are seeking a Client Services Specialist to be based at our corporate office in Cincinnati, OH.

The Client Services Specialist provides partnership, accountability and support to our sales consultants and customers through order processing, product information, and issue follow-up. This person will establish and maintain positive relationships with an assigned list of consultants and provide service to their accounts. This is not a call center position.

Responsibilities Include:

  • Receives and processes orders from consultants and customers in a timely manner verifying order and account information, pricing and product selection
  • Accurately enters orders into AS400 system
  • Supports Sales consultants and customers' inquiries regarding order status, shipping information, product availability and pricing through AS400 and other resources
  • Troubleshoots root cause of customer issues and makes recommendations for corrective action
  • Proactively works to provide resolutions to escalated day-to-day customer issues
  • Handles customer complaints with professionalism, courtesy and compassion
  • Manages specialized customer account programs pricing or product related
  • Acts as a liaison between consultant/customer and all internal departments
  • Successfully completes CSR training program, including process and product assessments
  • Identifies sales opportunities through conversations with customers and communicates to sales consultant

Qualifications:

  • Bachelor's Degree or 3-5 years of equivalent experience preferred
  • Advanced knowledge of Microsoft Office applications (Word, Outlook and Excel)
  • Experience working in the hospitality industry is a plus

Standard Textile supports a Drug-Free Workplace. Any offer of employment for this position will be contingent upon the candidate passing a post-offer, pre-employment drug & nicotine screen and satisfactory background investigation. In order to pass the nicotine screen, you must be completely free of the use of any nicotine-containing products.

AA/EOE/DFW

Standard Textile
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