Standard Textile
  • Hospitality Customer Service
  • Cincinnati, OH, USA
  • Full Time

Founded in 1940, we have become a leading global provider of textiles in the healthcare, hospitality, decorative products, and industrial laundry markets. We offer environmentally friendly products, friendly and diverse co-workers, and a strong commitment to ethical business conduct. Associates enjoy benefits including health, dental, vision, 401 (k), paid time off, and a comprehensive health and wellness program. Currently, we are seeking a Client / Sales Support Representative to be based at our corporate office in Cincinnati, OH.

The Client / Sales Support Representative provides partnership, accountability and support to our sales consultants and customers through order processing, product information, and issue follow-up. This person will establish and maintain positive relationships with an assigned list of consultants and provide service to their accounts. This is not a call center position.

Responsibilities Include:

  • Receives and processes orders from consultants and customers in a timely manner verifying order and account information, pricing and product selection
  • Accurately enters orders into AS400 system
  • Supports Sales consultants and customers' inquiries regarding order status, shipping information, product availability and pricing through AS400 and other resources
  • Troubleshoots root cause of customer issues and makes recommendations for corrective action
  • Proactively works to provide resolutions to escalated day-to-day customer issues
  • Handles customer complaints with professionalism, courtesy and compassion
  • Manages specialized customer account programs pricing or product related
  • Acts as a liaison between consultant/customer and all internal departments
  • Successfully completes CSR training program, including process and product assessments
  • Identifies sales opportunities through conversations with customers and communicates to sales consultant

Qualifications:

  • Bachelor's Degree or 3-5 years of equivalent experience preferred
  • Advanced knowledge of Microsoft Office applications (Word, Outlook and Excel)
  • Experience with AS400
  • Experience working in the hospitality industry is a plus

Standard Textile supports a Drug-Free Workplace. Any offer of employment for this position will be contingent upon the candidate passing a post-offer, pre-employment drug & nicotine screen and satisfactory background investigation. In order to pass the nicotine screen, you must be completely free of the use of any nicotine-containing products.

AA/EOE/DFW

Standard Textile
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